Mail order and payment with Deutsche Post (DHL) (see Country Table)
You will find all directions for shipment and payment here. Missing information, particularly credit card details that have not been sent with the order, cause delays in shipment of spare parts. We generally decide on the fastest mode of transport when no information has been given, the cheapest mode is a secondary consideration.
Please note the various payment conditions for the various countries (see Country Table)
Goods valued up to 120 € are sent as uninsured small parcel, if you can pay using Visa- or Master credit card. This is the cheapest solution for small orders. (See Country Table)
Goods valued from 120 up to 300 € will be sent as an insured Economy parcel by ’Cash on Delivery’ (COD) as long as this service is available in your country (refer to table of Countries).
Goods valued over 300 € will be sent as an insured Premium parcel by ’Cash on Delivery’ (COD) as long as this service is available in your country (refer to table of Countries).
Shipping costs as uninsured parcel up to maximum 120 € invoice amount
Shipping costs Economy parcel within EC, Switzerland and Norway with DHL
Shipping costs Premium parcel within EC, Switzerland and Norway with DHL
Should the maximum for COD be exceeded, (see Country Table) we will make up 2 parcels (which means double postage charges) or you have to pay in advance (see cash in advance and *4)
In countries where COD shipments are not possible (see Country Table) there is only the possibility of paying by credit card or bank transfer (cash in advance).
Payment by credit card over 120 € will only be accepted if ’Cash on Delivery’ is not possible.
Cash in Advance using Bank Transfer if cash on delivery is not possible and credit card payment is too
Important! All transport charges listed include 19 % German Value Added Tax and could change at any time should the Post decide to increase its prices. Current prices can always be found in our internet shop.
For orders to Norway and Switzerland German VAT will be deducted on shipment as an insured package. This means that postage and the spare parts are 19 % cheaper. You will have to find out about possible import duties yourselves.
Country Table for country specific shipping options
*1 only possible for invoice amounts up to 120 € if you can pay by credit card.
*2 since one cannot ship using COD in these countries, amounts higher than 120 € can be paid by credit card. This is the fastest way to get your parts. Please note the overseas fees (see credit card payment)
*3 Payment in advance is possible if you do not have a credit card or if the invoice amount is so high that a bank transfer is cheaper than the overseas fees (see payment in advance). It is your decision! The COD fee is not invoiced, but we unfortunately have to charge 6 € for the increased workload incurred for payment in advance.
*4 Should the maximum COD amount be exceeded we will make up 2 packages (which means double postage charges) or you have to pay in advance (see payment in advance and *3) If a package is not sent COD then it is only insured up to an amount of 500 €. Transport insurance charges then also apply.
*5 Package transit times in days. The transit times are given in working days and can vary. Please call us the transit time has been exceeded by 5 days because there is then a problem.
Loss of a package during the dispatch to you
Transport Insurance 2: for Sweden, Finland und Norway
Postage and payments using German Post (DHL) (refer to table of countries)
Here you will find all advice referring to sending and payment worldwide (non European). Missing details especially credit card numbers that were not included in your order will delay shipment of your order of spare parts. Generally we decide when there are missing entries for the best suitable solution.
For all our customers in Australia, New Zealand, Canada, USE, Japan, China, Namibia etc there are 4 options for shipping. If you do not state what we should use, we always send as described in shipping option 2 Economy.
Shipping Option 1: Not insured letter or small-package as airmail. We use this to send our catalogues or other non breakable parts with a maximum value of 70€, including packaging and is under 2kg weight (refer to table)
Shipping Option 2: Insured Package Economy
Shipping Option 3: Insured Package Premium
Shipping Option 4: Insured Package Express (no longer possible)
Payment for non European customer with credit card or bank transfers
Credit card payment:
Cash in Advance using Bank Transfer:
Loss of a package during shipment to you
*5 Package transit time in days. The transit times are given in working days and can vary. As a rule, the times are kept to, but time and again we have had problems with the Premium packages, so that the transit time has been 10 or even 20 days overdue. Unfortunately we have no right to claim for compensation from the carrier for the high transport costs if the package arrives later than expected. In our experience, the goods have usually been held up by the customs authorities.
Important! All transport charges are listed without 19 % German Value Added Tax and could change at any time should the Post decide to increase its prices. Current prices can always be found in our internet shop.
All spare parts in the internet shop include 19 % German Value Added Tax. When sent as an insured package, the VAT will be deducted. This means that the spare parts are 19 % cheaper for you. You will have to inform yourself about any import duty that may have to be paid. The postage charges and fees are shown without German VAT.
Please choose delivery mode 1, 2 or 3 for every order
The prices hold for the most expensive shipping zone. This comprises e.g. Australia, New Zealand, Canada, USA, Japan, China, Namibia, Venezuela.