LAVERDA Racingteam Konstanz
Phone 0049(0)7531/61198 Fax 53737
Telephone Times: Monday to Thursday 03.00 pm – 06.00 pm (Please note this is Central European Time)
This means that we can concentrate on working on your orders during the day. We take our time for each phone call, to please don’t lose patience if the line is busy! Please take note of the further notes to the information about phone times so that you can save on phone costs.
No Phone Calls on Friday
This is because orders that come in on Friday go out on Monday. Orders received by fax or via our internet shop will of course be sent out on Monday.
Work Shop Visits
Please phone first to make an appointment so that we have the time to devote ourselves fully to you problem. Please understand that unannounced visits are just not possible. They would hold up our shipments worldwide – and you want to have your parts as quickly as possible too.
It is best to order via the internet shop or
- by Internetshop: Using www.laverda-paradies.de you can order via our internet shop, as so over 90 % of our customers.
- by Fax: Using the order form at the back of our catalogue is the safest bet if you do not have internet access.
- by mail: using the order form at the back of the catalogue and writing „Order“ on the envelope.
- by telephone: Please always have your order number handy to avoid any misunderstandings.
- Exchange: no problem within the legal time limit and after phone contact with us incl. Money back guarantee. See also „important notice“ in our General Terms and Conditions in the internet shop.
- Questions and Problems: We are glad to help you on the phone, save the work of writing. Problems cannot be solved by mail, this has never really been a solution.
We cannot answer e-mails! Why?
Andy is the only person with the full technical knowledge about Laverdas. Since slowly typing mails with two fingers would take all day and there would be no time left for his work on the motorcycles and the telephone support.
Our shop runs automatically. If there are questions, please call before placing an order. Telephone support Monday to Thursday 3 to 6 p.m.
Plus we cannot read or write English. English conversations are possible, no problem. If you speak French only, please call Andy and you’ll geht the phone number of our French interpreter. He’ll take perfect care of everything.
You can also pick up your ordered parts directly at Laverda-Paradies. Just make an appointment at least one day in advance.