In Part Exchange
In Part Exchange:
We would prefer that you send us your old part together with your order. So that we are able to decide if we can use your spare-part in part-exchange. Please always confirm by telephone before ordering parts for part-exchange, this way we can reduce any misunderstanding and check possibility of delivery. If your part for part-exchange is badly damaged, you will have to pay additionally or even have to pay the full price or new price without part-exchange.
We send immediately an ordered part in part-exchange if we have the part in stock, though we request a corresponding higher deposit, up to the value of the new price, until your old spare-part has reached us. As long as your spare-part is acceptable we will return your deposit.
Payback of deposit is done once, assuming there was no need for additional repair work on the old spare-part e.g. deep scratches or externally visible damage of the master brake cylinder. A deposit deduction of the value of 15€ will be made if we have to wait for more than 4 weeks until receiving your old spare-part (outside of Europe 8 weeks). A further deposit deduction of the value of 25€ will be made if we have to wait for more than 8 weeks until receiving your old spare-part (outside of Europe 10 weeks), always referring to our billing date.
A deposit deduction of the value of 15€ will be made, if we receive your old spare-part without a copy of the bill, as this causes us a lot of unnecessary work.
Example values for deposits: Primary tensioner 30 €, Brake pads pair 100 €, master cylinder or calliper 150 € etc. or the difference between the refurbished and the new price. Please note that all used parts to be used in part exchange have to be confirmed by telephone before sending.